Privacy Policy

Introduction

Core Labs Digital ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://www.corelabs.digital or use our services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Fill out our contact or project intake forms
• Request a consultation or quote
• Subscribe to our newsletter or marketing communications
• Communicate with us via email, phone, or SMS
• Engage our services for website design, custom software development, or related projects

This information may include:

• Contact Information: Name, email address, phone number
• Business Information: Company name, job title, industry
• Project Information: Details about your project requirements and specifications
• Communication Records: Records of your correspondence with us

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: See our Cookie Policy section below

Information from Third Parties

We may receive information about you from third-party sources, including:

• Advertising platforms (such as Meta/Facebook)
• Analytics providers
• Business partners and referral sources

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our website design and custom software development services
• Communication: To respond to your inquiries, send project updates, and provide customer support
• Marketing: To send promotional communications about our services (with your consent)
• SMS Messaging: To send text messages related to project updates, appointment reminders, or marketing communications (with your explicit consent)
• Analytics: To analyze website usage and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To manage our business, including billing, account management, and quality assurance

SMS/Text Messaging

If you opt in to receive SMS messages from Core Labs Digital, the following terms apply:

• Message Types: You may receive appointment reminders, project updates, service notifications, and promotional messages
• Message Frequency: Message frequency varies based on your interactions and preferences
• Opt-Out: You can cancel SMS service at any time by texting "STOP" to our number. You will receive a confirmation message, and no further SMS messages will be sent.
• Help: Text "HELP" for assistance or contact us at info@corelabs.digital
• Costs: Message and data rates may apply. Contact your wireless carrier for details about your plan.

Important: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors for service support purposes (such as customer service) is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Deliver targeted advertising
• Measure advertising campaign effectiveness

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to track visitors across websites for advertising purposes (including Meta Pixel)

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

Third-Party Services

We use third-party services that may collect information about you:

• Meta (Facebook/Instagram): For advertising and analytics via Meta Pixel
• Analytics Providers: To analyze website traffic and user behavior
• Communication Tools: To facilitate email and SMS communications

These third parties have their own privacy policies governing their use of your information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Applicable legal requirements

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications at any time
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided below.

California Residents: Under the California Consumer Privacy Act (CCPA), you have additional rights regarding your personal information. Contact us to learn more about exercising your CCPA rights.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Core Labs Digital
Email: info@corelabs.digital
Website: https://www.corelabs.digital/contact