Terms of Service

1. Acceptance of Terms

By accessing or using the website at https://www.corelabs.digital ("Website") or engaging our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Website or services.

Core Labs Digital ("Company," "we," "us," or "our") provides custom software development, website design, and related digital services. These Terms govern your use of our Website and any services we provide.

2. Description of Services

Core Labs Digital offers the following services:

• Custom software development and solutions
• Website design and development
• Web application development
• Software platform development
• Related digital consulting services

Specific service terms, deliverables, timelines, and pricing will be outlined in individual project agreements or statements of work ("SOW") between you and Core Labs Digital.

3. User Responsibilities

When using our Website or services, you agree to:

• Provide accurate and complete information when requested
• Maintain the confidentiality of any account credentials
• Use our services only for lawful purposes
• Not interfere with or disrupt our Website or services
• Not attempt to gain unauthorized access to our systems
• Comply with all applicable laws and regulations

4. Project Agreements

For custom development projects:

• Proposals and SOWs: All projects require a signed proposal or statement of work outlining scope, timeline, deliverables, and fees
• Payment Terms: Payment terms will be specified in your project agreement
• Change Requests: Changes to project scope may require amended agreements and adjusted pricing
• Deliverables: Ownership and intellectual property rights will be defined in your project agreement

5. Intellectual Property

Our Intellectual Property

All content on our Website, including text, graphics, logos, images, and software, is the property of Core Labs Digital or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

Client Intellectual Property

Intellectual property rights for custom work created for clients will be addressed in individual project agreements. Generally, upon full payment, clients receive ownership or licenses to deliverables as specified in their agreement.

6. SMS/Text Messaging Terms of Service

If you opt in to receive SMS text messages from Core Labs Digital, the following terms apply:

Program Description

Core Labs Digital sends SMS notifications, project updates, appointment reminders, and occasional marketing communications to customers who have opted in to receive SMS notifications.

Opt-In and Consent

By providing your mobile phone number and agreeing to receive text messages, you consent to receive SMS communications from Core Labs Digital. Consent is not required as a condition of purchasing any goods or services.

Cancellation/Opt-Out

You can cancel the SMS service at any time. Simply text "STOP" to our number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

Help

If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at info@corelabs.digital.

Carriers and Liability

We are able to deliver messages to most major wireless carriers in the United States, including AT&T, Verizon Wireless, T-Mobile, and others.

Carriers are not liable for delayed or undelivered messages.

Message Frequency and Rates

Message frequency varies based on your interactions with Core Labs Digital. As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Privacy

If you have any questions regarding privacy, please read our Privacy Policy at https://www.corelabs.digital/privacy-policy.

7. Website Use

Permitted Use

You may use our Website for lawful purposes to:

• Learn about our services
• Contact us or request information
• Submit project inquiries
• Access client resources (if applicable)

Prohibited Use

You may not:

• Use automated systems to access our Website in a manner that sends more requests than a human can reasonably produce
• Introduce viruses, malware, or other harmful code
• Attempt to probe, scan, or test vulnerabilities
• Interfere with others' use of the Website
• Collect user information without consent
• Use our Website for any illegal purpose

8. Disclaimers

Website Disclaimer

Our Website and its content are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.

Service Disclaimer

While we strive to deliver high-quality services, specific warranties and guarantees will be outlined in individual project agreements. General service disclaimers include:

• We do not guarantee specific business results from our services
• We are not responsible for third-party services, platforms, or integrations beyond our control
• Timelines are estimates and may be affected by factors outside our control

9. Limitation of Liability

To the maximum extent permitted by law, Core Labs Digital and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our Website or services.

Our total liability for any claims arising from these Terms or our services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Core Labs Digital and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of our Website or services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content or information you provide to us

11. Third-Party Links and Services

Our Website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of any third-party sites. Your use of third-party services is at your own risk.

12. Termination

We reserve the right to terminate or suspend your access to our Website or services at any time, with or without cause, and with or without notice. Upon termination, your right to use our Website ceases immediately.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Any disputes arising from these Terms or our services shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

14. Modifications to Terms

We may modify these Terms at any time by posting the revised Terms on our Website. Your continued use of our Website or services after any changes indicates your acceptance of the new Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy and any project-specific agreements, constitute the entire agreement between you and Core Labs Digital regarding your use of our Website and services.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

Core Labs Digital
Email: info@corelabs.digital
Website: https://www.corelabs.digital/contact